Shipping Information

At HZA, we are committed to providing clear and reliable shipping information. Please review the details below before placing your order.

Order Processing Time

Orders are typically processed within 1–3 business days after payment is successfully completed.

Orders placed on weekends or public holidays will be processed on the next business day.

During peak seasons, promotional periods, or holidays, processing may take slightly longer. If there is a significant delay with your order, we will contact you using the email address provided at checkout.

Estimated Shipping Time

Estimated delivery times vary depending on the destination, local carrier services, customs clearance, and other factors.

Typical estimated transit times are:

• United States: 7–15 business days

• Canada: 8–18 business days

• United Kingdom: 7–15 business days

• European countries: 8–18 business days

• Australia and New Zealand: 8–18 business days

• Other international destinations: 10–25 business days

These estimates refer to shipping time after the order has been processed and dispatched.

Delivery times are estimates and are not guaranteed. Customs inspections, severe weather, local carrier delays, holidays, or other circumstances outside our reasonable control may occasionally affect delivery times.

Shipping Costs

We offer a simple flat-rate shipping policy for all destinations:

• Orders under $40 USD: $6.90 USD shipping

• Orders of $40 USD or more: Free shipping

The applicable shipping charge will be displayed at checkout before you complete payment.

Shipping Origin

Orders are shipped from our fulfillment location in Chongqing, China, at the following address:

Chongqing Zuoyun Youshu Technology Co., Ltd.
No. 44, Tiyucun, Yuzhong District, Chongqing, China, Room 4031

Depending on product availability and the delivery destination, orders containing multiple items may occasionally be shipped in separate packages.

Order Tracking

Once your order has been packed and dispatched, you will receive a shipping confirmation email containing your tracking number, when tracking is available.

Please allow some time for the carrier's tracking system to update after your package has been dispatched.

If your tracking information has not updated for an extended period or you believe your package may be delayed or lost, please contact us at support@hzasale.com. We will assist you in contacting the carrier and investigating the shipment.

International Customs Fees, Duties and Taxes

International orders may be subject to import duties, customs fees, VAT, taxes, or other charges imposed by the destination country or region.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and may be the responsibility of the recipient.

Because customs requirements vary by country, we recommend contacting your local customs authority if you are unsure whether additional charges may apply.

HZA does not control charges imposed by local customs authorities. However, if you experience a customs-related delivery issue, please contact us and we will provide reasonable assistance with available shipping documents and carrier information.

Refused or Undeliverable Packages

If a package is refused because of unpaid customs charges, an incorrect or incomplete delivery address, failure to collect the package, or another delivery issue, the carrier may return the package to us or dispose of it in accordance with local regulations.

If the package is returned to us, please contact support@hzasale.com. We will review the circumstances and work with you toward an appropriate resolution.

Any refund, reshipment, or deduction of actual return-shipping or customs-related costs will be determined based on the circumstances of the order and applicable laws.

We will not automatically treat a refused or undeliverable shipment as abandoned without first reviewing the available tracking information and circumstances.

Lost or Damaged Packages

If your package appears to be lost in transit or arrives damaged, please contact us as soon as possible at support@hzasale.com with your order number and relevant photos or tracking information.

We will assist with the carrier investigation or claim process.

Where the carrier confirms that a shipment has been lost or where other evidence reasonably demonstrates that the order was not successfully delivered, we will provide an appropriate resolution, which may include a replacement or refund, depending on the circumstances and applicable law.

Contact Us

If you have any questions about shipping or your order, please contact us:

Company: Chongqing Zuoyun Youshu Technology Co., Ltd.
Address: No. 44, Tiyucun, Yuzhong District, Chongqing, China, Room 4031
Phone: +86 18803209772
Email: support@hzasale.com